Connected Solutions

Over the past two years, I’ve worked across two connected projects within one assignment: a multi-brand fleet management system and an internal administration and support tool.

Collaborating with two cross-functional teams, I contributed to both the high-level structure and detailed design of features, ensuring consistency across interfaces. I also worked closely with stakeholders, delivering regular updates to support clear communication and informed decision-making.

Costumer

Volvo Group Connected Solutions

Role

Senior UX Designer

Skills

Analyse
User-centered design
Team collaboration
Flexebility

Context

Costumer connect

The fleet management system focused on delivering a consistent yet flexible user experience across multiple brands and customer types. It supported everyday operational needs like managing vehicles, users, and data within a scalable platform.

I worked with a team focused on shaping the portal’s communication channels — covering everything from user messaging and notifications to external and system-level communications.

Support and Connectivity portal / Connected services

In parallel, a Support and Connectivity tool was developed for internal technical users. Tailored for engineers and specialists, it enabled advanced diagnostics, system configuration, and component-level monitoring. The design needed to support complex tasks while remaining efficient and precise.

Working on both tools gave me insight into designing for very different user groups within the same ecosystem—from intuitive, customer-facing interfaces to high-complexity technical workflows.

Opinions

“Throughout her time with us, Olha continued to drive impactful initiatives that significantly enhanced usability, engagement, and overall customer satisfaction. Her ability to navigate ambiguity, foster alignment among stakeholders, and relentlessly advocate for the user made her an invaluable asset to our work. I can say without hesitation that any team would be fortunate to have her insight, spirit, and skill at their table…”

— Thor K Salehi, Senior Solutions Architect, Volvo Group Connected Solutions

My tasks

From concept to implementation

During the assignment, I improved the user experience of existing features while also designing a new part of the portal, which will soon be released. The work involved switching between teams, contexts, and stakeholders, balancing iterations with innovation.

Costumer Connect portal / Notification settings. Current pattern usage example

Opinions

“Olha has been supporting Volvo Group Connected Solutions as a UX Designer for the past two years. She is a highly skilled professional and a valued member of the team. With ease, she has navigated a complex domain, successfully translating business needs and technical requirements into intuitive and user-friendly designs, always with a strong focus on customer intent.”

— Anders Westman, Manager Customer Experience & Design, Volvo Group Connected Solutions

Support and Connectivity portal / User flow

Customer Connect / Messaging

My role

Responsibilities within the assignment

During my time in VGCS, I have been responsible for:

Follow the design system and company guidelines
Redesign the existing flow to match with design system guidelines and provide the best design practices
Maintenance and creation a new parts of the portal (Customer Connect and SnAC)
Support within the organisation
Template for notification settings
Support other teams with creating new tools in the portal (SnAC)

What I will take with me

This assignment was a real deep dive into complexity — from multi-brand design challenges to technical tools built for expert users. It pushed me to grow not just as a designer but as a communicator and problem-solver. I learned how to stay clear and focused in fast-changing environments, adapt quickly between contexts, and design with both empathy and precision. It was a challenging experience, but one that truly expanded my perspective and confidence.

Next project

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